Portfolio

Content strategy and design

A new Service-oriented website for the CIty of Austin

While working for the Office of Design and Delivery, I helped create a new City website. The focus of the new site was on services rather than departments. The primary goal was to simply help residents get what they needed. My content work included both the front-end and the custom CMS.

City of Austin Homelessness Dashboard

In 2019, City Council declared homelessness to be the number one issue facing Austin leadership. A dashboard was commissioned to track the progress being made across departments on this issue. My responsibilities included all things content, design workshop facilitation, research and testing.

A sensitive and inclusive form for Community Police Review Commission

While at the Office of Design and Delivery, I led the content work for the Community Police Review Commission application and service page.

A multi-site transition for the College of Medicine

From 2022 to 2024 I shepherded a massive content transition for the University of Illinois College of Medicine, which included 25 separate but connected and cohesive websites. We used the transition as an opportunity to improve content governance and user experience.

Demystifying education advocacy with E3 Alliance

I co-facilitated an OOUX sprint so the Pixo team could build the perfect website for a very complicated organization. In the process, we empowered the client with a shared language to explain who they are.

User centered content and customized content governance for Illinois App

I helped the Illinois app target students by listening, observing and making data-informed decisions.

A big transition for Office of Sustainability

I was the lead on the Office of Sustainability content transition for the new City website. I helped the department’s content authors prioritize, archive, and rewrite content. I also set them up for maintaining their own content by providing CMS training and educating them about writing for the web.